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CHAT INFINITE

AI-powered Customer Experience (CX) Platform

SUMMARY VIDEO

COMPANY DETAILS

SUMMARY

We are a Malaysian based company focused on digital Enterprise AI Customer Experiences (CX) Platform development.

We have our own Cloud Chatbot AI engine, Enchatment, that helps businesses engage and connect with customers via social engagement on any Website, Facebook Messenger and official WhatsApp for Business channels using an integrated Chatbot + Agent Live Chat platform.

We have also developed our owned Video Call Centre Solution called Vidpio in October 2020.

With the integration of our Enchatment and Vidpio, we can provide a unified Call Centre Solution that will gradually replace existing, traditional and overpriced Call Centre Solutions currently used by all MNCs and SMEs.

PROBLEM

In times of Covid-19, as is now, social distancing is the new normal.

Customer Service via Face to face communication for Small companies, SME, large Enterprise and MNC (Multi-National Corporation) is entirely nil during this work from home policy.

Using video calls such as Zoom, Google Meet, or Microsoft Team has become a norm to reach out to your existing customers face to face.

What about your new potential new customers who want to converse with you?

Setting up a call centre can be costly and challenging. You may incur costs for software license fees and staff to maintain without knowing if the cost will be justified.

Furthermore, you can’t see your potential customers (via phone call) and review (customer service experience rating) the conversation between your staff and your potential customer.

Won’t it be ideal if a robot (via Chatbot) can answer all your FAQ ,schedule an online appointment or purchase an insurance policy or product along the way? Additionally, talk to your customer service representative (via video call with recording capability) face-to-face that can be executed seamlessly in a single chatbot conversation?

SOLUTION

Chat Infinite is now able a provide you with an All-in-One Enterprise AI CX platform that can

  1. Answer all your company FAQ in various languages (Bahasa, English, Mandarin and others)

  2. Talk directly with your customer service representative face to face via our Vidpio platform without needing to download or install additional applications like Zoom or Teams.

  3. Perform direct transactional tasks such as booking a room, buying an insurance policy or product, sign up for a membership even for a user that engaged with you for the first time

PRODUCT

While Enterprise customer has chatbot roadmap and strategy in place, getting the right partner and solution to integrate TRANSACTIONAL Chatbot into their existing infrastructure is challenging as it involves complex integration to their backend.

Our own Cloud Chatbot AI engine, Enchatment can help businesses engage and connect with customers via social engagement on Website, Facebook Messenger and official WhatsApp for Business channels using an integrated Chatbot + Agent Live Chat platform.

Our Vidpio allows your new customer to make an appointment to video or schedule appointments with your call centre/customer service staff or talk setup means of direct communication when engaged with our Chatbot.

Communication between your customer and your Call Centre staff can be seamlessly even though your staff is work from home.

The video call will be recorded, can be viewed on your dashboard and to be reviewed by your customer service manager for customer experience improvement purposes.

TRACTION

Our existing client is moving away from traditional Call Centre Solution into digital platforms.

We are witnessing a reduction of 600 call centre staff to less than 50 staff at present.

The enterprise is saving millions in cost from maintaining its call centre (license fees, hardware, rental, call centre staff, and others)

This cost-cutting trend is happening now across the Call Centre Solution industry.

Our product is proven and used by Government links Agencies, MNCs and others.

CUSTOMERS

CGC Bhd is currently using our Enchatment Chatbot system, Singapore Starhub owned Giga! MVNO, Resort World Genting and Unilevel Malaysia. We will be launching Chatbot for Perkeso in February 2021 and Bank Islam Brunei Darussalam in March 2021.

We are also targeting all Small companies, SME, large Enterprise and MNCs in ASEAN.

Mykris Berhad is our partner and distributor. We are working together to reach out to all SMEs in Malaysia and overseas.

We are also working with NEC Malaysia, AsiaCom and Exitra Solutions (LGB Group) Tier 3 Designed Data Centre to promote our Enchatment Chatbot and Video Call Center Solution (Vidpio) their existing clients.  

We are connecting more new customers to join our platform.

BUSINESS MODEL

Our revenues are derived from 2 sources:

  1. Initial Installation/ customization fees - range from RM 100k to RM 250k

  2. Yearly subscription fees - 40% of Initial fees

MARKET

As per Fortune Business Insights study, the global Contact Centre Software market is predicted to reach USD 48.0 billion by 2026 with a CAGR of 14.6% (2019 – 2026)

We believe that our Chatbot and Video Call Centre Solution will gradually replace existing, traditional and expensive Call Centre Solutions currently used by all large SMEs and MNCs in ASEAN region soon.

COMPETITION

Companies like Intercom and Messagebird focus on quick deployment but require the organization to bring their developers and business analysts to develop and build the Chatbot themselves.

For large turnkey projects that use SalesForce or IBM Watson, the implementation is lengthy and costly. This is suitable for large companies like banks that require multiple system integrations.

We position ourselves in the sweet spot, balancing between Turnkey and ready-made solutions. Our price vs performance is advantageous because we can provide a better experience while helping mid to large companies deploy their chatbot strategy using local talents and language.  The platform remains flexible enough to integrate into their backed system for comprehensive and robust AI-powered customer interactions.

FUNDING

We are raising between RM500,000 to RM 3 Million. The funds raised will go toward hiring software developers, R&D, working capital, and expanding our customer base.

VISION

We aim to be the preferred Enterprise AI CX platform in ASEAN region.

INVESTORS

Chat Infinite is funded by the founders Terry Chan and Casey Chong.

FOUNDERS

Terry Chan:

  • 15 years in Contact Centre & CX

  • Sales Director at LambdaTech

  • Setup up large Contact Centre including: RW Genting, CIMB, AmBank, RHB, Alliance Bank, Etiqa, AIA, Sunlife, Dominos, Astro, Time, DIGI and others.

Casey Chong

  • 20 years in Banking, Investments & Stock Broking

  • UOB, Daniel Stewart (Hong Kong)

TEAM
  • Terry Chan (COO)

  • Casey Chong (CFO)

  • John Teoh (Sales Director)

    • Formerly General Manager at BBDO and Y&R.

    • 26 years professional with extensive experience in communications, branding, sales and marketing in QSR, Finance, Telco, Alcohol, FMCG, Hospitality, Tourism and E-commerce.

  • BL Lee (Chief Developer)

    • 4 years in Project Management

    • 4 years in IT Education and Training (Lecturer)

    • 13 Hackathon Winner

 


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