CELECTRIC

A Process Control Instruments Company

COMPANY DETAILS

Celectric Sdn Bhd is a Process Control Instruments Supplying Company base in Penang. 

Brands with us like Contrec UK, Vogtlin Instruments, Yokogawa, Huba Control and others industrial well-known brands. We move ourselves to become a Technological Company which utilize modern technology like E-commerce, Team Collaboration Tools, Project Management Applications and etc to increase customer awareness and exposure.

What are Our Problems

  • Conventional man to man sales is too slow.
  • The customer can't find the correct technical solution, end up with purchasing wrong instruments for wrong applications.
  • Difficult to reach the sales person or company for the brands they wish to buy.
  • Most of the customers looking ready stock, which is not available in most of the company due to slow moving stock.
  • Not efficient when providing pricing to the customer, as most of the model need to refer back to the principal for pricing.

What are Our Ideas

  • Provide an efficient and fast platform for the customer to get pricing and decision.
  • With utilizing the power of the website to outreach customer not only Malaysia but even outside Malaysia.
  • Providing customer satisfaction services like Goods Return, Cash on Delivery*, Free Technical Support, and Free Delivery.
  • We accept return for any wrong purchase, this increase customer confident in the purchase. The returned product could back in our stock for other customers.

* Due to economy downturn, most of the company are having payment in advances. Somehow this is a bad experience to the customer, as some of the delivery of the instrument could be as long as 3 months.

What are Our Future Plans

  • Setup instruments calibration lab with web tracking and tracing of calibration due date.
  • Instruments renting services with technical support and advice.

Why are we different

  • Customer needs technical support rather than just a cheap price in Process Control Instruments Industry.
  • We passionate about improve our technical knowledge

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